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Fishbowl by GoTab is excited to introduce Guest Feedback & Reviews, a new addition to the Fishbowl Guest Relationship Management (GRM) platform that gives hospitality operators a more complete view of what their guests are saying.
Guest Feedback & Reviews brings direct guest feedback together with online reviews from Google, Yelp, TripAdvisor, and OpenTable in one centralized platform. Instead of monitoring multiple channels separately, teams can see, manage, and act on guest feedback alongside the guest data and marketing tools they already use in Fishbowl.
Every review and piece of feedback can tell you something about the guest experience. The challenge is bringing those signals together in a way that makes them useful.
Guest Feedback & Reviews gives operators a centralized view of guest sentiment, making it easier to identify trends, recognize what is working, and uncover areas where the operation can improve.
With Guest Feedback & Reviews, operators can:
“You cannot improve what you can’t measure. With guest feedback, sentiment analysis, and loyalty, you can continuously improve your operations and strengthen your connection to your most valuable guests,” said Ahmad Abualsamid, CTO of Fishbowl.
Guest Feedback & Reviews expands Fishbowl beyond understanding how guests engage with your marketing to better understand how they experience your brand.
Combined with Fishbowl’s Loyalty, Email, SMS Marketing, and Guest Relationship Management capabilities, operators can connect more of the guest journey in one platform—from what guests say about their experience to how brands engage them and encourage them to return.
That means guest feedback doesn’t have to live in isolation. It becomes another source of insight that helps hospitality teams better understand their guests, improve their operations, personalize engagement, and build stronger long-term relationships.
Earlier this year, GoTab acquired Fishbowl, bringing together one of hospitality’s most established guest marketing and loyalty platforms with GoTab’s first-party ordering and operational data.
As Fishbowl by GoTab, we’re continuing to invest in the platform while building toward a more connected approach to hospitality technology—one that helps operators understand what guests do, what they say, and how to turn those insights into stronger relationships and more repeat business.
Guest Feedback & Reviews is the latest step in that evolution.
Guest Feedback & Reviews is available as an addition to the Fishbowl platform.
Interested in learning more? Request a Fishbowl demo, contact your Fishbowl Account Manager or email support@fishbowl.com to learn how to add Guest Feedback & Reviews to your account.
We’re excited to help you better understand your guests, uncover actionable insights, strengthen your online reputation, and turn every guest interaction into an opportunity to improve.
FOR IMMEDIATE RELEASE
Fishbowl Expands Connections Marketplace with Breez, Cyntra’s AI-Powered Kiosk.
ALEXANDRIA, VA – Feb. 3, 2025 – Fishbowl, the leading loyalty marketing and analytics platform for restaurants, today announced a strategic partnership with Breez by Cyntra.ai, introducing the innovative AI-powered Fishbowl Kiosk to restaurant industry clients. The Fishbowl Kiosk will be offered as part of Fishbowl’s growing Connections Marketplace, a platform connecting restaurant operators with powerful, trusted tools that help them optimize their operations and enhance the customer experience for their guests.
The Kiosk utilizes innovative technologies such as 30-second checkouts, AI voice activation, RFID, and gamified interactions. This enables restaurant operators to improve guest experiences, boost operational efficiency, and accelerate revenue growth. By incorporating the Kiosk, Fishbowl clients can access a solution that has the potential to lower labor costs by as much as 35% and raise average ticket sizes by up to 24%.
“Partnering with Fishbowl is a natural fit,” said Rolf Gehrung, CEO of Breez. “Our Kiosks are designed to transform the dining experience, and with Fishbowl’s expertise in marketing and data-driven insights, we’re excited to expand our reach to deliver exceptional value to restaurant operators.”
Fishbowl’s Connections Marketplace cuts through the complexity of a crowded restaurant tech landscape, connecting operators to proven solutions that unlock the full potential of digital hospitality. By seamlessly integrating with a variety of restaurant technologies, it empowers operators to organize guest data, create personalized campaigns, and make smarter decisions. This partnership with Breez, a trusted leader in restaurant operations technology, reflects Fishbowl’s dedication to aligning with reliable partners who deliver excellence and innovation for our clients.
“The Kiosk is a game-changer for restaurants aiming to optimize operations and drive ROI,” said Chris Munz, VP of Enterprise Partnerships at Fishbowl. “By bringing Fishbowl Kiosks into the Connections Marketplace, we’re shortening the distance between ordering and fulfillment, driving profitability, and closing the in-store customer data acquisition gap within the restaurant ecosystem.”
More details about the Fishbowl Kiosk can be found at: fishbowl.com/kiosk
About Fishbowl
For 25 years, Fishbowl has been the most trusted name in restaurant marketing, helping operators engage guests and maximize revenue. As the industry's leading marketing and analytics platform, Fishbowl offers cutting-edge tools and services tailored to the unique challenges of restaurants. With innovations like the Guest Relationship Management (GRM) platform and the launch of its Loyalty program in 2024, Fishbowl continues to deliver personalized guest experiences and data-driven insights that drive profitability. Trusted by more than 50,000 restaurants, Fishbowl is headquartered in Alexandria, VA, with offices in Chicago and a global remote workforce. (fishbowl.com)
About Breez
Breez is an innovative self-service kiosk software bringing checkouts in restaurant and retail down to 30 seconds. With its AI powered features, Breez eliminates slow service, decreases labor costs, enhances the shopping experience, and increases check size by 24% or more. The hardware agnostic solution was developed by industry veteran and Grubbr co-founder Sanjeev Varshney and serves the India and US markets. (cyntra.ai/self-service-kiosk)
Breez falls under an umbrella of products by Cytra.ai including Breez Voice, Leap Point of Sale, Astra Analytics, Signa Dental Signage and more.
🌿 For World Vegetarian Day, we’re spotlighting 5 Plant-Based Trends Restaurants Should Watch 🌿
What you put on your menu is entirely up to you. But herbivores and omnivores alike want options. Vegetarians want more choices, and meat-eaters can be nudged toward plant-based dining with just a few more options on menus. With this in mind, here’s what’s been trending:
These trends are shaping what diners expect from their favorite restaurants, and tracking those preferences is a great way for you to see more green, no matter what’s on your menu.
Bonus idea if you’ve made it this far: treat yourself to a nice salad today!
[Sources: Marqii, Greener Ideal, Whole Foods Market, US Foods, Medical News Today]
Every interaction matters, and a well-designed customer journey can turn interactions into personalized experiences that keep guests coming back.
With Fishbowl Journeys you can automate and optimize each step of your customer's experience.
What's a customer journey? It’s every touchpoint guests have with your brand, from the first time they discover you online to the latest meal they enjoyed in your restaurant. By mapping these moments, you can see patterns, identify opportunities, and most importantly, create personalized experiences that resonate.
Fishbowl Journeys ensure you’re engaging people at the right time, every time, with just the right message.
Key benefits of Fishbowl Journeys:
Catch up on the latest enhancements to Fishbowl Journeys. Learn more in this guide and explore best practices for customer journeys.
And to get started with journeys, just click here.
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