Master guest marketing and intelligence.

Fishbowl GRM gives you the features, tools, and utilities to run your guest engagement, acquisition, and marketing automation like a boss.

Guest Relationship Management suite of dashboards

Connections Marketplace

Connect to your guests data sources – From your Point of Sale, Reservations platform, Third Party Delivery, Online Ordering, and more. We’ll get it all connected, harmonized and enriched into a 360 degree view of your guests. The ultimate power of a CDP and CRM at your fingertips.

Connections Marketplace
Connections Marketplace
Screenshot from delightable of the main statistics page


Unify siloed guest data from across your tech stack and unlock insights to power better business decisions that boost recency, frequency and customer lifetime value. Guest intelligence and insights from the only GRM (Guest Relationship Management) platform for restaurants.

Robust Guest Profiles

From your harmonized and unified guest data we’ll create robust guest profiles that help inform and maximize every interaction, transaction, and campaign engagement. You’ll realize insights that help you maximize your marketing, design compelling campaigns and create loyal customers.

Fishbowl Dashboard
Screenshot of NLS (Natural Language Search) in Delightable

Smart Segmentation

With guest intelligence from across your systems you’ll be able to create smart guest segments based on unique guest profiles, campaign engagement, and preferences to drive effective marketing across every channel. Using smart segments you’ll drive higher acquisition, reduce abandonment and churn, and improve customer lifetime value (CLV).

Reporting & Insights

Create and schedule reports from your combined and connected data across your operational systems. Track trends across behavioral, transactional, and campaign engagement to reveal insights and opportunities to optimize your guest engagement and marketing strategies.

Screenshot from delightable of the reporting view
View of delightables email campaign screen

Marketing Automation

With Fishbowl's guest intelligence, every guest interaction provides the opportunity to design highly personalized campaigns. Segment your audiences, target, schedule, and trigger Email and SMS campaigns. Build multi-channel messaging journeys that automatically trigger based on guest attributes, interactions, and behavior. Engage with your audience via email, and SMS.

Email Marketing

Build your audience profiles, apply smart segments, and schedule email automations that trigger based on any number of criteria you control. Speed up your email creative with our drag-and-drop no code editor. Create and manage your brand email template library to design compelling automated and triggered email campaigns.

View of delightables sms campaign screen

SMS Marketing

Set up powerful SMS campaigns that reach the right people with the right message at the right time. Create compelling, personalized text messages easily in our SMS campaign builder. Set up automations with highly personalized messages to engage with guests across your audience segments.

SMS Marketing

Rewards & Offers

Power your offer management campaigns, rewards programs, mobile rewards, and digital gift cards across your guest engagement landscape. From menu mapping through redemption – you can create, configure, and customize your promotions including BOGO, discounts, Free items, and more.

Rewards & Offers
Marketing image showing delightable online ordering

Online Ordering

Create a fully branded online ordering experience hosted on your website. Manage, update and publish menu changes with a simple click across your connected website, mobile apps, and other online ordering channels. Includes 24/7 customer support. Loyalty members can earn and use their rewards across all your transactional platforms.

Online Ordering

Guest WiFi

Turn your guest WiFi into an engagement and loyalty machine. Identify new and returning guests, build your marketing database, and drive revenue with interactive landing pages, rewards and promotions that are compelling and personalized.

Guest WiFi
Marketing image showing delightable guest wifi
fishbowl pay

Fishbowl Pay

Take contactless payments and allow guests to pay using their mobile phones without having to add any additional hardware. Integrates with your POS and provides a frictionless pay-at-the-table solution for your guests. Guests can choose how they want to pay – redeem offers, rewards, gift cards or any of their preferred payment options.

Marketing Services

Need a restaurant marketing specialist to help get your automations set-up, or help with creating your email and SMS design and content? We have a team of restaurant marketing experts that have helped thousands of our customers create compelling and effective campaigns for their guests.

Contact Us
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