Transform how you connect with guests with comprehensive profiles and targeted marketing that can drive engagement and boost revenue.
Discover the Fishbowl Guest Relationship Management platform (a mighty GRM!) that’s made with love for restaurants.
Fishbowl’s Guest Management Platform (GRM) helps restaurant marketers and operators transform siloed data into insights that will drive guest recency, frequency and lifetime value.
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Get A DemoMaximize your guest data for seamless harmonization, detailed profiles and smart audience segmentation.
Unify your data and drive smarter decisions. Fishbowl’s CDP+CRM connects guest insights across platforms, creating a single source of truth. Use it to deliver personalized experiences and boost hospitality at every level.
Know your guests like never before. Fishbowl guest profiles gather transactions, engagement and behavior into a full 360-degree view. Use the data to personalize experiences and drive loyalty with precision.
Slice and dice guest data to build hyper-targeted segments that drive results. Create audiences in seconds with insights that reflect purchase patterns, dining frequency, and loyalty tiers. Precision marketing starts with smarter segmentation.
Engage guests effectively with targeted email, SMS, and online ordering campaigns, all powered by marketing automation.
Email has evolved. Deliver personalized, data-driven emails that break through the noise. Automate journeys, track performance, and send offers that fill tables and keep guests coming back.
Texts guests actually respond to. From flash deals to personalized reminders, SMS campaigns through Fishbowl reach guests instantly. Capture attention and drive traffic directly from their phones.
Turn online visits into revenue you get to keep. Simplify online ordering to make it seamless for guests and easy for you to manage from your own digital storefront. Optimize promos, increase sales and track performance from one dashboard, without having to rely on third-party providers.
Guest WiFi does more than connect: it collects. Fishbowl captures guest information the moment someone logs on, building engagement opportunities and driving loyalty. Keep guests happy online while growing your database.
Fishbowl automates email, SMS, offer and loyalty campaigns so you can create ongoing connections at scale. Eliminate singular tasks and focus on optimizing guest journeys that build long-term engagement.
Boost guest loyalty with tailored rewards and offers that foster lasting connections and encourage repeat visits.
Loyalty without the hassle. Fishbowl turns every guest visit into progress toward their next reward. Track engagement, offer personalized perks, and build programs that encourage repeat visits.
Deliver the right offer at the perfect moment. Fishbowl's offer tools help you create, manage and optimize promotions based on guest behavior and location. Watch redemptions grow as you refine campaigns in real time.
Integrate effortlessly with our Connections Marketplace for a unified experience across all your systems.
Connect the tools that power your restaurant. Fishbowl's Connections Marketplace integrates with industry's leading tech partners, from POS systems to delivery platforms. If you've got a password, we can connect to it.
Leverage AI and comprehensive analytics and reporting to identify your highest lifetime value guests and make data-driven decisions.
Measure ROI for every campaign. Identify your GLV and your highest-valued customers. Define meaningful goals and establish benchmark metrics you can manage against.
Work smarter with AI that enhances every step. Fishbowl uses machine learning to suggest guest segments, streamline workflows, and unlock insights you might miss. From smarter segmentation to subject line suggestions and deeper data analysis, AI drives results that keep you ahead of the curve.
Beth Franklin
Digital Marketing Manager
Fishbowl GRM gives you the features, tools, and utilities to run your guest engagement, acquisition, and marketing automation like a boss.
Connect to your guests data sources – From your Point of Sale, Reservations platform, Third Party Delivery, Online Ordering, and more. We’ll get it all connected, harmonized and enriched into a 360 degree view of your guests. The ultimate power of a CDP and CRM at your fingertips.
Unify siloed guest data from across your tech stack and unlock insights to power better business decisions that boost recency, frequency and customer lifetime value. Guest intelligence and insights from the only GRM (Guest Relationship Management) platform for restaurants.
From your harmonized and unified guest data we’ll create robust guest profiles that help inform and maximize every interaction, transaction, and campaign engagement. You’ll realize insights that help you maximize your marketing, design compelling campaigns and create loyal customers.
With guest intelligence from across your systems you’ll be able to create smart guest segments based on unique guest profiles, campaign engagement, and preferences to drive effective marketing across every channel. Using smart segments you’ll drive higher acquisition, reduce abandonment and churn, and improve customer lifetime value (CLV).
SegmentationFishbowl Loyalty brings a fully-integrated solution to your Guest Relationship Management (GRM) platform, offering everything restaurant groups need to launch, manage, and grow loyalty programs — without the need for custom-built technology.
With Fishbowl's guest intelligence, every guest interaction provides the opportunity to design highly personalized campaigns. Segment your audiences, target, schedule, and trigger Email and SMS campaigns. Build multi-channel messaging journeys that automatically trigger based on guest attributes, interactions, and behavior. Engage with your audience via email, and SMS.
Build your audience profiles, apply smart segments, and schedule email automations that trigger based on any number of criteria you control. Speed up your email creative with our drag-and-drop no code editor. Create and manage your brand email template library to design compelling automated and triggered email campaigns.
Set up powerful SMS campaigns that reach the right people with the right message at the right time. Create compelling, personalized text messages easily in our SMS campaign builder. Set up automations with highly personalized messages to engage with guests across your audience segments.
SMS MarketingPower your offer management campaigns, rewards programs, mobile rewards, and digital gift cards across your guest engagement landscape. From menu mapping through redemption – you can create, configure, and customize your promotions including BOGO, discounts, Free items, and more.
Create a fully branded online ordering experience hosted on your website. Manage, update and publish menu changes with a simple click across your connected website, mobile apps, and other online ordering channels. Includes 24/7 customer support. Loyalty members can earn and use their rewards across all your transactional platforms.
Online OrderingTurn your guest WiFi into an engagement and loyalty machine. Identify new and returning guests, build your marketing database, and drive revenue with interactive landing pages, rewards and promotions that are compelling and personalized.
Need a restaurant marketing specialist to help get your automations set-up, or help with creating your email and SMS design and content? We have a team of restaurant marketing experts that have helped thousands of our customers create compelling and effective campaigns for their guests.
Contact UsCreate and schedule reports from your combined and connected data across your operational systems. Track trends across behavioral, transactional, and campaign engagement to reveal insights and opportunities to optimize your guest engagement and marketing strategies.
