Information Collection and Use
Registration for Fishbowl Client Customers
In order receive emails sent by Fishbowl on behalf of its clients; you must first complete a signup form (a) in a participating store, (b) at an event, (c) by dropping your business card in a fishbowl or basket or other collection device that states you are choosing to join the client’s email list, or (d) by registering online through its web site. During registration, you are required to give contact information (such as first and last name, month and day of birth, and email address). The client provides this registration information to us. Fishbowl collects personally identifiable information from our users during the initial signup process as well as during surveys or preference requests. We use this information to contact you with offers, newsletters and special promotions which you have expressed interest in receiving.
You may also be given the opportunity to provide your cell phone number during the sign-up process or through a separate email from a Fishbowl client. By providing your cell phone number, you are agreeing to receive text (SMS) messages on your cell phone. You have the option to provide demographic information (such as gender and zip code) to us; we encourage you to submit this information so we can provide you a more personalized experience. If you elect not to provide such demographic information, you may still participate in the client’s program offerings.
Communications may include offers, newsletters, updates, special promotions, surveys and unsubscribe confirmations.
Uses of Customer Information
Your email addresses is used only to send email that was requested. Fishbowl follows an opt-in permission-based email and text message (SMS) enrollment policy. Fishbowl will not send unsolicited, bulk or commercial offers or advertisements. Fishbowl will NOT rent, sell, trade or loan our clients’ lists to anyone. All emails contain links on how to unsubscribe from the client list. All SMS messages contain information on how to unsubscribe from the client list. You may leave our client’s lists at any time for any reason. If you have any questions or feel that you received unsolicited email or an unsolicited SMS message please contact us at firstname.lastname@example.org.
Fishbowl will use personally identifiable information to contact you when responding to email support requests and other direct requests for information from Fishbowl. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Surveys or Contests
From time to time we may provide you the opportunity to participate in web-based contests or surveys. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name address and phone number(s)), demographic information (such as zip code) and personal preference information (such as your opinions). This information is used by our clients to better understand their customers.
Fishbowl may use a third-party service provider to conduct these surveys or contests; that company is prohibited from using your personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with any third party except with the client unless we give you prior notice and you elect to permit the provision of that information to the third party.
Forward to a Friend
If you choose to use our referral service to tell a friend about an email club to which you subscribe, we will ask you for your friend’s name and email address. This process will automatically send your friend a one-time email inviting him or her to join the client email list. Fishbowl stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program, after which the names collected are removed from the database.
Information Sharing and Disclosure
Fishbowl only shares your data with the client from which you have requested to receive offers. We do not provide the client with your personally identifiable data; however, we do share reports about your statistics and information about your preferences. While the client retains ownership of the your data, it has agreed that Fishbowl retains sole management during the term of their Agreement and that it will not rent, sell or otherwise provide to third parties.
If Fishbowl merges or is combined with any other organization, or if Fishbowl transfers all or substantially all of its assets or operations to another organization, it may disclose information it collects from you to the other organization so that the other organization can continue to provide services to you. The other organization will be bound by this policy.
We use third parties to provide data entry for our client list member enrollment. When you sign up for an email club, we will share your enrollment information with our data entry company so that the third party can provide the service. Such third parties are prohibited from using your personally identifiable information for any other purpose.
Upon request from a Fishbowl client, Fishbowl may use a third party vendor to fulfill promotions on behalf of Fishbowl and the client. Any third party vendor to Fishbowl is contractually prohibited from using your information for any other purpose.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to (a) protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Company; (b) protect and defend Fishbowl’s rights or property or the users our services, and (c) act under exigent circumstances to protect the personal safety of users of our services or the public.
If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at email@example.com, please include your email address and/or cell phone number in the message along with the client you wish to unsubscribe from as well as write the word, “unsubscribe” in the subject line. Alternatively, you may contact us at 703-836-3421 ext. 110 or mail the information to Fishbowl Inc, Attention: Privacy Dept., 44 Canal Center Plaza, Suite 500, Alexandria, VA 22134.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Opt-out/Unsubscribe”.
Fishbowl places a “cookie” on the browser of a Fishbowl.com user’s computer to store and sometimes track information about you. Cookies are information files that your web browser places on the hard drive of your computer when you visit a website. Cookies were designed to help a web site recognize the prior visits to a site made by a user’s browser. Cookies cannot damage user files, pass on computer viruses, capture e-mail addresses or read information from a user’s hard drive.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use some features of Fishbowl’s website and services that depend on cookies.
Links to Other Sites
Emails that we send on a client’s behalf may contain links to other sites that are not owned or controlled by Fishbowl. Please be aware that Fishbowl is not responsible for the privacy practices of such other sites and do not exercise authority over such web sites. Fishbowl therefore assumes no responsibility for the privacy and data collection policies and procedures of such linked web sites, nor for the content or reliability of such web sites. If you choose to access a third party web site, you do so at your own risk.
Access to Personally Identifiable Information
If your personally identifiable information changes, is incorrect, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed above.
Fishbowl has put in place certain technological and procedural security functions in order to protect the personal information it collects, uses or transfers from loss, misuse, alteration or destruction. Fishbowl uses firewalls to help prevent outside parties from accessing our database server through the Internet, and physical access to the database server is restricted to authorized individuals.
When transferring personally identifiable information to and from third parties Fishbowl uses SSL & SFTP (Secure FTP) (which includes MD5 and SHA-1 encryption), as required for Email Sender and Provider Coalition (ESPC) membership.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will publicize such changes by means of a notice on our home page by providing thirty (30) days notice to you by displaying a prominent notice, in all caps, above the text of the Privacy Statement.
- Phone: 703-836-3421, ext 110
- Fax: 703-836-3422
- Email: email@example.com
- Mail: Fishbowl, Inc., Attn: Privacy Dept., 44 Canal Center Plaza, Suite 500, Alexandria, VA 22314